Mover: Avoid misunderstandings and hitches

Mover, moving home by relying on a moving company is certainly less tiring than doing everything yourself. But pay attention to the choice of the professional, the contract signed, and how we organize everything. We asked about 500 members, who have recently moved, to tell us about their experience, to understand how to avoid misunderstandings and bad surprises.

According to some researches, changing homes can have the same destabilizing emotional consequences of bereavement or separation. And there is not only the psychological fatigue of detachment from dear environments and habits but also the physical one of having to properly box everything that our homes are able to keep over the years. Relying on serious professionals is therefore essential, especially in the event of misunderstandings on the agreed service or problems. We asked a few questions to those who have recently faced a move: here’s what to pay attention to also based on their experiences.

Photograph of a mover 

Almost four out of ten members, among those who answered us, moved in 2015 (therefore a very recent experience).In general, our respondents had to move from one apartment (80%) to another apartment (66%). We asked a series of questions to understand the difficulty of the company: if it was a question of houses located on lower floors, in urban areas or in the countryside, if the accessibility of the places involved in the movie was without major difficulties or presented some inconveniences stairs, presence or absence of elevators, wide or narrow streets ….)

In general, the most common type of mover does not involve great difficulties or the use of particular techniques. The same goes for distances: most of the removals took place within the same city within a radius of 10 km (55%). Only a little more than one in ten members had to move elsewhere, more than 100 km from the starting house. According to the interviewees, most of the movers defined their move as a “complete standard move” (67%) or a “partial standard move” (22%). Only eight out of a hundred respondents made a “special needs move” and only two out of a hundred called a mover to move a particular item.

We start by choosing the mover 

The first thing to do when you have to move is to choose the company to entrust with objects and furniture to be moved. The most popular choice criterion is certainly cost, indicated as the main reason for choice by almost 67% of the sample, followed, but only at a considerable distance, by the reputation of the moving company (27%) or by word of mouth from those who have previously used the services satisfactorily (recommendation, 23%). The written estimate, possibly detailed, is essential to insure against unpleasant surprises and to make it clear without equivocation everything that falls within the service offered.

Basic services to keep costs down 

Movers are increasingly organized to offer a turnkey service. There are even those who offer customers the possibility of transporting the furniture as it is, with everything inside. But everything has a cost: the higher the demand for services, the higher the cost of the move. This is why our interviewees try to leave as little work as possible to the company, looking for “mixed” solutions that allow them to keep the budget under control.

Overall, satisfaction is high: 63% of the sample had no problems during the move. But those who ran into some difficulties (19% suffered damage to furniture; 11% broken objects; 8% damage in the new house …) failed to assert their rights or even tried. Almost seven out of ten shareholders who have had a problem, in fact, have not reported it to the mover; for a quarter of the shareholders who, on the other hand, informed the mover of the damage suffered, it was not possible to find an agreement for compensation.

Check the regularity of the mover

Moving with improvised companies has its risks, it is good to know. As long as everything goes well it can be convenient because by not paying taxes or using illegal workers, these subjects are certainly cheaper than an organized company. But if any misunderstanding happens, it’s trouble. Here are some rules.

  • Contact moving companies regularly registered in the register of road hauliers.You can ask for credentials at the Chamber of Commerce.
  • Ask for a written contract,which must contain as many elements as possible, in addition to reporting what is already indicated in the estimate (which must also be written and following an inspection by an employee). Read the contract carefully before signing it, to verify that the amounts of all the items of the service and the conditions are specified, such as the presence of insurance, the type of coverage offered in case of damage or any penalties in case of withdrawal.
  • It would be better to always be present during the loading and unloading operations, to check that everything is moved and assembled properly.If something goes wrong, you must report it immediately on the delivery report at the end of the move.
  • To request compensation for the damage, you must send a registered letter with return receipt or a certified e-mail (valid only if both have the Pec). If the mover does not pay the amount due or the compensation is unsatisfactory, a mediation body or the Chamber of Commerce can be used to attempt conciliation (usually the body to contact in the event of a dispute is established in the contract); alternatively, or in the absence of an agreement, the intervention of the Justice of the Peace can be requested for damages up to 5,000 dollars.

Password: organization

Dealing with a move is really tiring. There are many aspects to take care of, even when you get help from a specialized company. Organizing cartons and packaging well help to find everything easily and in good condition:

  • use suitable boxes: cardboard boxes must be in good condition.For heavy objects, such as books, not too large (max 20 kg). 
  • Fragile objects must be packed wrapped in special shock-absorbing bubble sheets. Even the empty spaces must be filled with bubble wrap. 
  • Write on the side of the boxes what they contain and where they should be stored. Numeral in progressive order.
  • Try to be present during the loading phase of the cartons, so as to make sure that nothing is forgotten.
  • The bottom of the boxes must be sealed with three strips of adhesive tape, one for the length and two for the width.
  • Upon arrival in the new house, check that all the boxes are there (it’s easy, because you have numbered them) and that they are not damaged.

Another article on this blog that may interest you:

Furniture Movers: How to protect your furniture during transportation?